OPENING SOON
Protocols
apparel:
▸"comfortable clothing" - made of fabric that stretches
▸bottoms that are at least knee-length; full-length pants/leggings are encouraged
▸socks are encouraged, but not required
▸hair elastics are encouraged for those with hair longer than shoulder-length
personal fragrances and jewelry:
▸ perfume or cologne is not acceptable in classes and sessions
▸ necklaces, bracelets, or oversized earrnings deemed to pose a safety or distraction risk will be asked to be removed
cell phones:
Cell phones are not permitted to be on your person during a class or session. It is requested that phones are put on silent or turned off while stored during your practice
earbuds/headphones:
The use of earbuds or headphones is not accepted while receiving instruction and guidance during a class or session.
storing personal belongings:
▸Personal belonings are not permitted in equipment areas.
▸Lockers with keys are provided for clients' use during their class or session to secure valuables like your wallet, phone, etc.
▸Hooks and rack available for coat, jackets, street clothes
▸ Shoe rack for your convenience
equipment care:
▸ Clients are asked to wipe down the surfaces of equipment they have utilized during their class or session with cleaning products provided by MOVE.
▸ Street shoes are not permitted on the equipment including mats. Clients with foot limitations shall consult with the Director and/or medical provider/s regarding the need or benefit to practicing in footwear.
masking:
At this time, masks are optional. Masks are available at MOVE should a client need or want to mask during their class or session.
Policies
attendance:
▸ Sessions and classes begin promptly at the time designated, booked, scheduled, and confirmed.
▸ Late arrival beyond 10 minutes past the scheduled class/session is at the discretion of the instructor and lost practice time is forfeited by client
cancelations:
▸Clients are responsible for payment of sessions or classes cancelations made less than 24 hours prior to scheduled appointment and will be billed accordingly.
▸ In-studio and virtual 1:1 and 2:1 sessions can be canceled with no penalty when a request is submitted within 24 hours of the scheduled session
▸ Group Equipment Classes can be canceled with no penalty when a request is submitted within 12 hours of scheduled class for which client is registered.
payment:
Payment is required at the delivery/completion of classes and sessions. Clients are encouraged to create their studio accounts and maintain them with active classess or sessions to redeem.
refunds:
purchases for classes or sessions services are non-refundable, but can be transferred to another person. Any special circumstances considered for refund are at the evaluation by the Director.
extension of packages:
Clients are offered the option to reset the expiration date of their class/session packages:
▸5pk one time for 30 days original expiration date
▸10pk one time for 90 days beyond original expiration date
conversion between in-studio & virtual:
At this time there are no conversions to or from in-studio and virtual sessions offered.
Additional Housekeeping
location:
▸ MOVE is situated in the heart of Kensington just off Connecticut Avenue at Knowles & Detrick Avenue with ample on-site parking.
▸ Entry to the building is accessed either through the front entrance facing Knowles, or a side entrance adjacent to the parking lot.
booking:
▸ MOVE employs the ACUITY scheduling and booking platform
▸ You will be directed to create an account to purchase, schedule, and book classes and sessions.
use of restrooms:
▸ Each floor of 3930 Knowles is equipped with restrooms in the common hallway along with water stations.
▸ At this time there are no shower facilities offered at MOVE.
medical diagnoses:
Unless a MOVE staff member is also an accredited licenced clinician in tandem with their comprehensive Pilates certification, no remarks, comments, observations by staff are to serve as or be a substitute to any or all formal medical diagnoses communicated by your personal or family medical providers.
language & behavior:
MOVE | the studio does not tolerate language and/or behavior deemed hurtful, demeaning, destructive, et al. Conflicts or disagreements with policies, decisions, or another person will be addressed and assessed by the Director. Outcomes determined by the Director are conclusive.